Professional Guidance: ACE Care gap is an educational initiative and does not replace personal medical advice. Please consult with your GP or a qualified healthcare professional for specific health concerns.
Support & Contact
You are not alone on this journey. Whether you need professional medical guidance or community support, there are clear pathways available to help you.
Talk to your GP
Your family doctor is the best first step for an initial assessment and referral to specialists.
Continence Assessment
Request an assessment from a qualified continence nurse or specialist through your health service.
National Helplines
Reach out to established Australian health lines for confidential advice and local service directions.
Key Australian helplines and services
These national services provide free, confidential advice and support. For urgent or life-threatening situations, please call 000 immediately.
National Continence Helpline
Free, confidential advice from Nurse Continence Specialists about bladder and bowel health and continence care. They can talk through continence questions, product options, and care strategies.
Healthdirect Australia
24/7 free health advice from registered nurses, including what to do next and where to go for care. This can be used after hours or when you are unsure who to call.
Carer Gateway
Free national service for carers, offering counselling, coaching, practical support, and emergency respite. It supports family and friend carers of people with continence needs or disability.
National Disability Insurance Scheme (NDIS)
National scheme that provides support for eligible people with disability, including continence support where appropriate. Call for general enquiries or talk to your NDIS contact.
My Aged Care
Australian Government service that helps older people, families, and carers understand aged care options, arrange assessments, and find local services.
TIS National (Interpreter Service)
Free telephone interpreter service for people who prefer to speak in a language other than English. Call TIS National first, then ask the interpreter to connect you to any helpline on this page.
National Relay Service (NRS)
Phone and internet relay service for people who are deaf, hard of hearing, or have a speech/communication difficulty. Access NRS through your preferred channel and provide the number you want to call.
Rural and remote health services
Help finding local health services in rural and remote communities. Ask your local GP clinic, community health centre, or Aboriginal Community-Controlled Health Service for support options.
Important Reminder: ACE Care gap is an educational resource and cannot provide emergency medical care. If someone is very unwell, has sudden severe pain, or trouble breathing, call 000 for an ambulance immediately.
Have a question for our team?
We're here to help you navigate our educational resources and community programs. Send us a message and we'll get back to you as soon as possible.
